Refund and replacement policy

Digital gift cards are intangible products and the code is delivered as soon as payment is confirmed, so our policy differs from physical goods. Please read the points below before you buy.

1. When can a card be replaced or refunded?

• The code is invalid or already used when first activated.
• You received a different value or type than the one you bought, because of a mistake on our side.
• The code did not arrive within the stated time and the problem was not solved after contacting support.

2. When can a card not be refunded?

• After the code has been used or activated successfully on your account.
• If you bought a card from a region (for example US) that does not match your account region, without checking before buying.
• If you change your mind after receiving a working code.

3. How to request a refund or replacement

Contact us within 24 hours of receiving the code, on WhatsApp or by email, with your order number and a description of the problem. Our team will review the request and reply within (set the time, for example 24 working hours).

4. How refunds are paid

If a refund is approved, the money is returned to the payment method used for the purchase within (set the time, for example 3 to 7 working days), depending on your payment provider.

Last updated: (add the date). This page is a draft. Please review it with a legal advisor or your payment gateway requirements before launch.